Return & Refund Policy

You are entitled to cancel your order within 24 hours without giving any reason for doing so.

The deadline for canceling an order is 24 hours from the date you placed the order or on which a third party you have appointed, who is not the buyer, placed the order.

To exercise your right of cancellation, you must inform us of your decision using a clear statement.

You can inform us of your decision by e-mailing support@chronoreps.com

We will reimburse you no later than 30 days after accepting the refund or return request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

For the goods to be eligible for a return, please make sure that:

• The goods were received in the last 7 days.

• The goods are in the original packaging.

The following goods cannot be returned:

• The supply of goods made to your specifications or personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example, goods that deteriorate rapidly or where the expiry date is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods that are, according to their nature, inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: Contact support@chronoreps.com for the return address.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without an actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please get in touch with us by e-mail at support@chronoreps.com